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PUBLIC OFFER

Individual Entrepreneur Maria Igorevna Shivalina (hereinafter referred to as the "Seller"), pursuant to Articles 428, 435, 437, 438, and 702 of the Civil Code of the Russian Federation, by publishing this offer on the website museale.org (hereinafter referred to as the "Site"), invites any person who expresses agreement (acceptance) with this offer (hereinafter referred to as the "Client") to enter into this agreement (hereinafter referred to as the "Agreement") on the terms and conditions specified in the offer (hereinafter referred to as the "Offer").

By placing an order via the Site, the Client accepts this Offer—as it stands on the date the order is placed—and acknowledges that the terms of this Offer are understood. The Seller reserves the right to amend this Offer without prior notice to the Client. For a Client who has placed an order, the version of the Offer published on the Site at the time the order was placed shall apply.

1. TERMS

For the purposes of this Agreement, the Parties use the specified terms with the following meanings:

1.1. Service (Site) – the website of the "museale" online service, accessible on the Internet at museale.org, comprising an online clothing store and a set of tools for ordering clothing. The Service constitutes a collection of information, computer programs, databases, software code, underlying know-how, algorithms, design elements, fonts, images, logos, as well as text, graphic, and other materials and results of intellectual activity. The Seller holds exclusive rights to the Service and all its components.

1.2. Product – an item of clothing or other object regarding which information is posted on the Site and which is available for order by the Buyer.

1.3. Defective Goods – Goods possessing material defects; such defects are defined as those that render the use of the Goods for their intended purpose impossible or impermissible, or that cannot be remedied, or that recur after being remedied, or that require significant expense to remedy, or that result in the Buyer being substantially deprived of what they were entitled to expect upon conclusion of the Contract.

1.4. Order – a request by the Buyer, generated by the Client using the software and technical tools of the Website or by any other method specified in this Contract, for the purchase of Goods and (if applicable) the delivery of Goods.

1.5. Buyer – any natural person, legal entity, or individual entrepreneur who has expressed agreement with the terms set forth in this Offer and has accepted it in the manner specified therein.

1.6. Seller and Manufacturer – Individual Entrepreneur Shivalina Maria Igorevna, OGRNIP: 325508100407794.

1.7. Acceptance of the Offer (Unconditional acceptance) – in accordance with Art. 438 of the Civil Code of the Russian Federation, the full and unconditional acceptance of the Contract, effected by placing an Order for Goods on the Website.

1.8. Personal Data – information relating to the Buyer, including information provided by the Buyer when placing an Order, that allows for the identification of the Buyer.

1.9. Processing of Personal Data – actions (operations) performed manually or automatically with personal data, including the collection, systematization, accumulation, storage, clarification (updating, modification), use, dissemination (including transfer), depersonalization, blocking, and destruction of personal data.

1.10. An equivalent to a handwritten signature is the act of clicking the "Place Order" button when placing an Order on the Website, or confirming the intention to purchase the Goods via other methods provided for in this Agreement.

1.11. Self-pickup point – the location of the Seller or a courier company providing Goods delivery services, where the Buyer collects the Order in person.

1.12. Seller’s Manager – a representative of the Seller who advises the Buyer on the purchase of Goods and handles the placement, modification, or cancellation of the Order.

1.12. All other terms and definitions found in the text of this Agreement shall be interpreted by the Parties in accordance with the legislation of the Russian Federation, current recommendations of international Internet standardization bodies, and established customary rules for interpreting such terms on the Internet.

1.13. Terms and definitions used in this Agreement may be applied in either the singular or plural form, depending on the context.

2.     SUBJECT OF THE AGREEMENT

2.1. The Seller undertakes to transfer ownership of the Goods ordered on the Website to the Buyer, and the Buyer undertakes to accept and pay for said Goods.

2.2. The Buyer confirms having familiarized themselves with the current version of this Offer.

2.3. The Seller reserves the right to unilaterally amend or supplement this Offer at any time. The Seller may update the Offer by posting a new version on the Internet at museale.org. Amendments take effect immediately upon the posting of the new version of the Offer on the Website.

2.4. By placing an Order, the Buyer warrants that they have fully read the text of this Offer and accept its terms.

3.     ORDER PLACEMENT PROCEDURE

3.1. The act of placing an Order by the Buyer via any of the methods provided for in this Agreement constitutes unconditional acceptance of this Agreement, and the Buyer is deemed to have entered into a contractual relationship with the Seller on the terms specified in the Offer.

3.2. By agreeing to the terms of this Agreement, the Buyer confirms that they are acting not on behalf of third parties, but solely in their own name and for their own interests.

3.3. The Buyer places an Order using the Service’s software and technical tools by filling in the interface sections provided by the Service and selecting the model and other available product specifications, or by providing the relevant information to the Seller’s manager. When placing an Order, the Buyer enters their contact details and agrees to the terms of this Agreement.

3.4. An Order may be placed by the Client using the communication channels with the Seller specified on the Website, including telephone, instant messaging services, email, etc.

3.5. By placing an Order via the Service, or by providing personal data (first name, last name, patronymic, phone number, email, delivery address, etc.) when placing an Order through managers, the Buyer consents to the Seller’s processing of the Buyer’s personal data required for the conclusion of the Agreement and the fulfillment of the Order. These interactions are governed by the Company’s Personal Data Processing Policy, available on the Website at: museale.org/documents.

3.6. By placing an Order, the Buyer confirms having read and understood the payment and delivery terms specified on the Website. Delivery times may vary (be longer or shorter) depending on the operations of the courier company contracted by the Seller to deliver the Goods to the Buyer.

3.7. The Buyer is responsible for the authenticity, completeness, and accuracy of the information provided when placing the Order.

3.8. Within 3 (three) business days of receiving the Order, the Seller shall contact the Buyer to confirm the Order and to verify the delivery date, time, and address using the contact details provided by the Client when placing the Order.

3.9. If the Seller is unable to contact the Buyer to confirm or clarify Order details within 3 (three) business days, the Seller reserves the right to cancel the Order.

3.10. An Order is deemed placed once a Seller’s manager has confirmed it via telephone or the email address specified in the Order.

3.11. If, after the Order is placed, any Buyer details necessary for the proper fulfillment of the Order change, the Buyer must immediately notify the Seller’s contact center of such changes.

3.12. The Buyer bears sole responsibility for any risks associated with delays in Order fulfillment resulting from changes to data required for the production and delivery of the Order, or from changes to the Order requested by the Buyer.

3.13. The Seller reserves the right to cancel the Order (or part thereof) during the confirmation stage and/or while preparing the Order for shipment. The Seller reserves the right to withhold delivery of the Order if the Buyer has any outstanding (unpaid) prior Orders.

3.14. In the event that the Seller cancels the Order (or a part thereof), the Seller shall notify the Buyer using the contact details provided by the Buyer when placing the Order and shall refund the funds previously paid by the Buyer (if applicable) within 3 (three) business days from the moment of cancellation. The refund shall be made to the Buyer's bank account from which the payment was originally made.

4. PRODUCT CHARACTERISTICS

4.1. The Product may be displayed on the Website via photo and video content, which constitutes the intellectual property of the Seller.

4.2. Information about the Product presented on the Website is for reference purposes only and may not fully convey the properties and characteristics of the Product, including colors, sizes, fit, materials, textures, and shapes.

4.3. Images and colors of the Product displayed on the Website may differ slightly from the actual Product sold to the Buyer, depending on monitor resolution and settings, as well as lighting conditions during photography.

5. PRODUCT PRICE

5.1. Prices on the Website are listed in the currency of the Russian Federation per unit of the Product.

5.2. The cost of delivering the Product within Russia to the pickup points of transport companies designated by the Seller (or the return delivery cost) is 650 (six hundred and fifty) rubles one way and is included in the Product price, unless otherwise stated on the Website. In the event of a refusal to accept the Product upon delivery or a return of the Product, the terms regarding the refund of delivery costs shall apply in accordance with the provisions of Clause 10 of the Agreement.

5.3. The Product price listed on the Website may be changed by the Seller unilaterally at any time prior to the Buyer placing the Order. Once the Order has been placed, the Product price is not subject to change.

6. PAYMENT FOR GOODS

6.1. The Buyer shall pay for the Goods using the methods specified on the Website.

6.2. In the event that a non-cash payment method is selected, the Buyer’s obligation to pay for the Goods shall be deemed fulfilled at the moment funds equal to the full cost of the Goods are credited—as a 100% prepayment—to the bank account of the Seller (or the payment processing operator).

6.3. In the case of non-cash payment, the Buyer is required to pay the price of the Goods to the Seller at the time the Order is placed, and the Seller is required to provide the Buyer with a fiscal receipt.

6.4. In the case of non-cash payment, the Seller shall carry out the delivery (or handover) of the Goods to the Buyer only after receipt of payment.

6.5. Failure by the Buyer to pay the price of the Goods within more than 1 (one) calendar day from the moment the Order is placed constitutes a material breach of this Agreement and grounds for the termination of the Agreement.

6.6. The Buyer shall bear the cost of any commissions (fees) charged by credit institutions and/or the payment processing operator when making the payment.

7. DELIVERY OF GOODS

7.1. Delivery of the Goods to the Buyer shall be made to the pickup points of transport companies, or the Buyer shall collect the Goods personally from the Seller’s warehouse or a designated self-pickup point.

7.2. Failure by the Buyer to collect the Goods within 3 (three) working days of being notified of their delivery, refusal to accept delivery on the agreed date, repeated rescheduling of delivery, or failure to perform other necessary actions to accept the Goods shall be deemed a refusal by the Buyer to perform the Agreement.

7.3. Title to the Goods and the risk of accidental destruction, loss, or damage to the Goods shall pass to the Buyer at the moment the Goods are handed over to the Buyer or their Representative.

7.4. Upon delivery, the Goods are handed over to the Buyer or a Representative. The Seller is not required to verify the Representative's authority at the time of handover, provided the Representative is present at the delivery address.

7.5. The Buyer is obliged to accept the Goods with respect to their description, quantity, and assortment at the time of receipt.

7.6. Upon receipt of the Goods, the Buyer or the Buyer’s Representative confirms that they have no objections regarding the appearance, description, quantity, or completeness of the Goods, and acknowledges having reviewed the rules for the return (or exchange) of Goods.

7.7. After the Goods have been dispatched via a transport company, the Seller provides the Buyer with the transport company's details and the information necessary to identify the shipment (Goods).

7.8. The Buyer undertakes to ensure the acceptance of Goods delivered by a transport company. When accepting the Goods from the transport company, the Buyer is obliged to inspect the Goods to verify the presence and integrity of the packaging. In the event of packaging damage or other defects, the Buyer must make appropriate notations in the shipping documents. Otherwise, the Seller will not accept subsequent claims regarding incomplete delivery or damage to the Goods during transport.

7.9. Delivery times indicated on the Website are estimates and may differ from actual delivery times.

7.10. For Buyers located in countries outside the immediate region (non-neighboring countries), the Seller ships the Goods without accounting for taxes and duties applicable in the Buyer's country of residence. The delivery price does not include taxes or duties.

8. RIGHTS AND OBLIGATIONS OF THE PARTIES

8.1. The Seller undertakes to:

Refrain from disclosing any of the Buyer's personal data and from granting access to such information to third parties, except in cases provided for by Russian legislation, this Agreement, and the policy regarding the processing of personal data. Provide the Buyer with the opportunity to receive free consultations using the contact details listed on the Website. The scope of such consultations is limited to specific questions regarding the fulfillment of the Order and the characteristics of the Goods.

The Seller reserves the right to refuse to confirm and/or fulfill an Order—without providing a reason—if the Buyer has previously placed an Order but failed to pay for it, refused the Order at the time of delivery, failed to collect the Goods from a pickup point, or if the Seller has doubts regarding the accuracy of the data provided by the Buyer.

8.2. The Buyer undertakes to:

Familiarize themselves with the content of this Agreement and the payment and delivery terms on the Website prior to concluding the Agreement.

Provide accurate personal information (full name, contact telephone numbers, email address) and delivery details.

Accept and pay for the Goods within the timeframes specified in this Agreement.

9. LIABILITY OF THE PARTIES AND DISPUTE RESOLUTION

9.1. The Parties shall be liable for non-performance or improper performance of this Agreement in the manner prescribed by this Agreement and the applicable legislation of the Russian Federation.

9.2. The Seller shall not be liable for the delivery of the Order if the Buyer has provided an incorrect delivery address or incorrect contact details.

9.3. The Seller shall not be liable for any discrepancy between the availability of Goods as indicated on the Website and their actual availability at the Seller’s warehouse.

9.4. The Seller is obliged to notify the Buyer regarding the availability of the Goods at the time the Order is agreed upon; if the Goods are unavailable, the Seller must offer a substitute or specify the estimated timeframe for the Goods' arrival.

9.5. All disputes and disagreements arising from the performance of obligations under this Agreement shall be resolved through negotiations. If such disputes cannot be resolved, the Parties have the right to seek judicial protection of their interests.

9.6. The Parties have established a mandatory pre-trial claim procedure prior to resorting to court action. The time limit for responding to a claim is set at 10 (ten) calendar days from the date of its receipt.

10. RETURN AND EXCHANGE OF GOODS

10.1. The Buyer has the right to reject Goods of satisfactory quality—if, for any reason, the Goods are unsuitable—at any time prior to delivery, as well as after delivery, within a period of 14 (fourteen) calendar days, excluding the day of receipt of the Goods.

10.2. Return of Goods of satisfactory quality:

If the Buyer wishes to return Goods of satisfactory quality, the Seller reserves the right to inspect the Goods to ensure their marketable condition remains intact (in accordance with Article 25 of the Law "On Protection of Consumer Rights").

Upon the return of Goods of satisfactory quality, the Seller shall refund the full cost of the Goods to the Buyer, including delivery costs; alternatively, the Buyer may arrange for the collection of the Goods by paying the return delivery costs (in accordance with Clause 4 of Article 26.1 of the Law "On Protection of Consumer Rights") or deliver the Goods to the Seller's location personally.

10.2.1. Return of Goods of satisfactory quality manufactured by the Seller according to the Buyer's custom design and/or featuring personalization:

Goods manufactured according to the Buyer's custom design and/or featuring personalization are not eligible for return or exchange unless a technical defect (a defect in stitching and/or fabric) occurred during production, provided that the Seller adhered to the technical specifications established by the Buyer when placing the Order (such as the selection of product parameters or color scheme).

10.3. Return of Goods of unsatisfactory quality:

In the event of a claim regarding the quality of the Goods, the Seller reserves the right to inspect the quality of the Goods (in accordance with Clause 5, Article 18 of the Law "On Protection of Consumer Rights").

Upon the return of Goods of unsatisfactory quality, the Seller shall refund the full cost of the Goods to the Buyer, including delivery costs; alternatively, the Buyer may arrange for the pickup of the Goods by paying the delivery costs for the returned item (in accordance with Clause 4, Article 26.1 of the Law "On Protection of Consumer Rights") or deliver the Goods to the Seller's location personally.

10.4. To return the Goods, the item must be unused, and its consumer properties, marketable appearance, packaging, seals, and labels must be preserved, along with the sales or cash register receipt and any accompanying documentation.

10.5. If there are issues regarding the appearance or completeness of the Goods, the Buyer may refuse the purchase prior to the handover of the Goods. The Buyer has the right to raise claims regarding the appearance of the delivered Goods only prior to the handover of the Goods by the Seller.

10.6. Refund of funds:

Refunds are processed by the Seller to the Buyer's bank account from which the payment for the Goods was originally made. 11. FORCE MAJEURE

11.1. The Parties shall be exempt from liability for non-performance or improper performance of obligations under the Agreement for the duration of force majeure events. Force majeure is understood to mean extraordinary circumstances that are unavoidable under the given conditions and that prevent the Parties from fulfilling their obligations under this Agreement. These include natural phenomena (earthquakes, floods, etc.), public events (military actions, states of emergency, major strikes, epidemics, etc.), damage resulting from UAV attacks, and restrictive measures imposed by government authorities (transportation bans, currency restrictions, international trade sanctions, etc.). During this period, the Parties shall have no claims against each other, and each Party shall bear its own risk regarding the consequences of force majeure circumstances.

12. TERM OF THE AGREEMENT

12.1. The Agreement enters into force upon Unconditional Acceptance by the Buyer and remains in effect until the Parties have fully performed their obligations.

13. CONSENT TO THE PROCESSING OF THE BUYER’S PERSONAL DATA

13.1. By placing an Order on the Website, the Buyer confirms their consent to the processing of their personal data by the Seller and agrees to the "Personal Data Processing Policy" available on the Internet at museale.org. The Personal Data Processing Policy constitutes an integral part of this Agreement.

13.2. List of actions involving Personal Data for which the Buyer grants consent:

Collection and storage of Personal Data (in electronic and paper form);

Clarification (updating, modification) of Personal Data;

Use of Personal Data for the performance of this Agreement;

Transfer of the Buyer’s Personal Data in the manner prescribed by the legislation of the Russian Federation;

For the purpose of distributing catalogs, as well as for marketing and other commercial purposes. The User has the right to opt out of receiving such communications by following the unsubscribe link or the instructions provided by the Seller upon receipt of a relevant request;

To communicate with the User, including sending notifications, inquiries, and information regarding the use of the Site and the performance of agreements and contracts, as well as processing the User’s Orders and requests.

Transfer of Personal Data to any third parties within the territory of the Russian Federation for the purpose of performing this Agreement.

Conducting statistical and other research based on anonymized data.

Improving the quality of the Site and the services provided by the Seller.

13.4. The Buyer’s consent to the processing of personal data is granted without a time limit.

13.5. The Buyer has the right to withdraw (modify) this consent to the processing of Personal Data solely by submitting a personal written request.

13.6. The Seller processes and ensures the confidentiality of Personal Data in accordance with the requirements of the applicable legislation of the Russian Federation.

14. OTHER PROVISIONS

14.1. The Buyer understands and accepts that information and product specifications (characteristics, availability, package contents, and price) may be distorted due to temporary technical errors on the Site.

14.2. The Parties shall communicate using the following details:

For the Seller – those specified in Clause 15 of this Agreement; For the Buyer – the details specified when placing the Order.

15. SELLER’S DETAILS